Our Founder and Complaints Handler Lorna McGlone will acknowledge receipt of your complaint within 7 working days and will investigate your complaint and will review your matter before providing a detailed response within 21 days of sending you an acknowledgement letter.
In the event that you are not satisfied with the response, you can contact the Legal Ombudsman (LeO) about your complaint. Your complaint to the LeO must be made within 6 months of you receiving your final response from us, if your complaint does not follow the timeframes the LeO may not be able to investigate on your behalf.
From the 1st April 2023 the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern.
For further information, you can contact the LeO:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
T: 0300 555 0333
The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour, this includes taking your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns https://www.sra.org.uk/consumers/problems/report-solicitor/